Support

I bought credits but they didn't show up

Open the app, go to Profile → Restore Purchases. Your credits should sync within seconds. If they still don't appear, email us with your Apple ID email (or Google account email) and the approximate time of purchase.

How do I get a refund?

Refunds for in-app purchases are handled by Apple or Google, not by us:

• iOS (Apple): visit reportaproblem.apple.com.
• Android (Google Play): visit Google Play's refund page.

If a generation failed because of a bug on our side, email us — we will re-credit your account.

My magic-link email didn't arrive

• Check your Spam / Junk folder.
• Make sure you entered the email correctly.
• Wait up to 2 minutes and try again.
• Still nothing? Email us and we'll help.

The AI result doesn't look like me

AI hairstyle generation works best with clear, well-lit, front-facing selfies. Tips:

• Good lighting, no strong shadows.
• Face clearly visible, looking at the camera.
• Plain background helps.
• No sunglasses, hats, or other things covering your hair.

How do I delete my account and data?

In the app, go to Profile → Delete Account. Your account and all associated data (photos, history, credits) will be deleted within 30 days. You can also email us with the request.

Which devices are supported?

HairStudio runs on iPhone (iOS 15 and later) and iPad (iPadOS 15 and later). It also runs on Android phones with Android 8 or later.

Is my photo private?

Yes. Selfies you upload are stored in a private storage area that only your account can access. They are processed by our AI provider (Replicate) to generate the result, and they are not used for advertising or model training. See our Privacy Policy for details.

Something else

Email us at support@hairstudio.app with:

• Your device model and OS version.
• The app version (shown in Profile).
• A short description of the problem and, if possible, a screenshot.